Effective for Reservations Made On or After June 29, 2025

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We're a chill, self-managed place. Read the below rules and other helpful information so you’re fully informed and prepared. 

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🕒 Check-In & Guest Service Policy

• Self-check-in is available with a secure code. You may arrive any time after 3 PM — you are automatically checked in at that time.

• Check-out is by 11:00 AM ET (automatically processed; extensions may be requested).

• We live on-site, but we do not operate a traditional front desk. If you need us, simply ring the bell, text, or call. We're nearby and happy to help.

• We’ve stocked open-supply cubbies in the office with extra towels, coffee supplies, and other essentials. Help yourself as needed to only what you'll use during your stay. 

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❌ Cancellations and Changes Policy

Please note these firm policies help protect the integrity of our small business. We recommend travel insurance for unexpected events.

Cabins 7, Cottages 8–11, Beach House, Lake House

• A non-refundable deposit is required at booking.

• No refunds will be issued for any reason — including illness, weather, personal emergencies, or travel issues — except where required by law.

• No refunds for:

  • Shortening your stay (removing nights, early departures, partial cancellations)

  • Switching to a different unit or rebooking for new dates

  • No-shows or early check-outs

• Reservation changes more than 30 days before check-in:

  • May be considered once, at our discretion and only if availability allows

  • Original deposit may be applied to the new reservation (rate changes or minimums may apply)

  • No further changes allowed after the first

• Reservation changes within 30 days of check-in are treated as cancellations. The deposit will be forfeited.

• All changes — including date shifts, unit swaps, or shortening your stay — are bound by this no-refund policy.

• Changing your reservation does not reset or override the original cancellation terms.
   

Motel Units 1–6

• 10% cancellation fee once the reservation is made.

• Cancel 15 or more days before check-in: refund minus the 10% fee.

• No refunds for changes or cancellations within 15 days of check-in.

• No-shows and early check-outs will be charged in full.

• Reservation changes within 15 days of check-in are treated as cancellations and the deposit is forfeited.

• Changing your reservation does not reset or override the original cancellation terms.
   

 

📆 Minimum Stays Policy

• Cabins, Cottages, Beach House, Lake House: 2-night minimum stay.

• Motel Units: Contact us about potential 1-night availability.
   

 

👥 Guests Policy

• Rates include up to 2 guests per unit.

• $20 per night fee for each additional guest 13 years or older. Children 12 and under stay free.

• Do not exceed the unit’s posted occupancy limits.

• Only registered guests are allowed in the unit. No visitors without prior approval.

• If your party size changes, just let us know so we can update your reservation.

• Unreported guests may result in additional charges or cancellation without refund.

• Accessibility Notice: Due to the layout and age of our property, we do not currently meet ADA accessibility standards. Bathrooms may be small, have only showers, and limited maneuvering space.

• Noise Disclaimer: We strive to offer a peaceful experience, but as a small property with multiple units, we cannot guarantee complete silence. You may hear sounds from other guests, nearby traffic, waves from the lake, or nature. We ask all guests to be respectful of others during their stay.

• Several external cameras are installed around the property covering common outdoor areas. There are no cameras inside guest units.

 

🛏️ Sofa Beds Policy

• Sofa beds are included in select units and intended for children.

• Sofa beds are not as comfortable as standard beds. No refunds will be given for discomfort.

• Guests using sofa beds acknowledge their limitations and use them at their own risk.

• Request linens in advance if using a sofa bed.

• Unsure of sleeping arrangements? Please contact us before your stay.
   

 

🧹 Housekeeping Policy

• Units are fully cleaned before check-in. Daily housekeeping is not provided.

• Fresh supplies are available in the office cubbies.

• Kitchen Units: Please wash, dry, and store used kitchenware. A $25 fee may apply if left unwashed.
   

 

🔥 Camp Fires Policy

• Shared firepits are available at the main site, Lake House, and Beach House. Fires are permitted only in these designated areas.

• Guests must bring their own wood. Local sellers are available on M64.

• Fires must be extinguished fully with water before leaving unattended.

• Use of firepits is at your own risk. Guests assume all liability for any accidents, injuries, or property damage.
   

 

🛳️ Kayak Use Policy

• Four kayaks available to registered guests.

• Life jackets of various sizes are on the office wall. Fit is not guaranteed — bring your own if unsure.

• Kayak use is at your own risk. No lifeguard on duty.

• We recommend staying within 30 feet of the shoreline due to changing lake conditions. The nearby river is calmer and suitable for beginners.
   

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🍔 Grills Policy

• Charcoal grills are in common areas. We do not supply charcoal.

• Limited utensils available upon request.

• Please avoid grilling near guest units or areas where smoke may disturb others.
   

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🌊 Swimming & Beach Access Policy

• Swim at your own risk. No lifeguard on duty.

• Beach size varies from 0–50 feet depending on lake conditions.

• All registered guests may access the beach.

• Adirondack chairs are available on the beach.

• Do not climb rocks. Use designated beach access paths:

  • Center and east corner at the main site

  • Wooden stairs at the Beach House

  • Stone steps at the Lake House

• Access may be challenging for guests with mobility issues. Our property is not ADA-accessible.

• Please respect neighboring properties while enjoying the beach.

• We are not responsible for weather-related changes to the beach, lake conditions, or outdoor amenities.
   

 

🚭 Smoking Policy

• No smoking indoors. A $200 cleaning fee applies for violations.

• Outdoor smoking is permitted but should not affect other guests.

• Dispose of cigarette butts in designated containers.

• This policy includes tobacco, marijuana, and other substances, regardless of legal status.
   

Damage, Loss, and Theft Policy

• Guests are financially responsible for any damage, loss, theft, or missing items involving the room, furnishings, linens, or hotel property during their stay. By checking in, guests agree that Superior Shores may charge the credit card on file for the full cost of repair, replacement, or recovery of stolen or missing items.

• Guests are expected to report any damage or issues immediately. Failure to report may result in additional charges. Superior Shores reserves the right to determine the extent of the damage, loss, or theft and assess appropriate fees based on actual repair or replacement costs.

• Superior Shores is not responsible for lost, damaged, or stolen personal items of the guests. 

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Lost and Found Policy

• Storage: Items left behind by guests will be collected and stored in our Lost and Found for up to 30 days from the date of discovery.

• Claiming Items: Guests can contact us to identify and claim their belongings within the 30-day holding period. We will only release items to the person who can accurately describe them or provide proof of ownership.

• Shipping and Fees: Upon request, we will ship lost items to the guest’s provided address. A non-refundable $10 processing fee applies to each shipment, plus actual shipping costs based on USPS Priority Mail rates. Guests must prepay these charges by credit or debit card before items are mailed. We do not insure shipments and are not liable for any loss or damage during shipping.

• Unclaimed Items: After 30 days, unclaimed items will be donated, discarded, or otherwise disposed of at our discretion.

• Perishable or Unsanitary Items: Food, beverages, or other perishable or unsanitary items will be discarded immediately.

• Valuables: We are not responsible for lost items or valuables left behind. Guests are encouraged to check their room thoroughly before departure. We will comply with applicable laws regarding items such as IDs or prescription medications.

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🚗 Parking Policy

Due to our small property size (under 1 acre), parking is limited.

• Oversized vehicles (including large trucks, trailers, and ATVs) may not be accommodated, and onsite parking is not guaranteed for them.

• Please park only in the center lot. Parking in front of the units is not permitted, except briefly for loading and unloading.

• Rain Warning: Some areas of the lot may collect puddles after heavy rain. We recommend parking closer to the road for the driest spots.

Thanks for helping us keep the property safe and accessible for everyone!
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🐾 Pets Policy

• Up to two well-behaved dogs allowed. No other pets.

• $50 fee for the first night, then $10 per night per dog. The initial fee is shown at booking; remaining fees are included in the final invoice.

• If a dog not registered to your unit enters it, a $50 deep-cleaning fee will be charged.

• Dogs must remain on a leash when outside and kenneled if left unattended indoors.

• Dogs are not allowed on beds or furniture.

• Clean up after your pet. Failure to do so will result in a $25 fee.

• Excessive barking or disturbances may require removal of the pet.

• You are financially responsible for any pet-related damage.

• Please ask for pet-specific towels. Do not use human towels for dogs.

• Make sure travel companions are aware not to bring pets into your unit without prior approval.

• Any unregistered pets on site will result in immediate cancellation of the reservation, removal from the property, and forfeiture of all payments. This applies to any animal, including dogs, cats, or any other species not explicitly approved in writing by management.

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🌐 Internet Service Policy

We offer complimentary Wi-Fi throughout the property, intended for general use such as checking email, browsing, and streaming.

• Please note that speeds may vary depending on your location and the number of devices connected.

• Activities like large file downloads, gaming, or video conferencing may be limited due to bandwidth.

• Our network is shared — avoid using it for sensitive transactions unless you're using a personal VPN.

• We are not responsible for outages caused by our service provider, weather-related issues, or equipment failure.

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📶 Cellular Signal Notice

Cell service in the area can be spotty and unreliable. We strongly recommend using Wi-Fi calling if your phone supports it. If you’re expecting important calls, please plan accordingly.

If you have trouble connecting to Wi-Fi, feel free to text, call, or visit the office — we’re happy to help when available.

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⚠️ Appliance Use Policy

For safety reasons and to protect our electrical systems, the use of high-wattage appliances (such as electric cooktops, hot plates, space heaters, and similar devices) is strictly prohibited.

Guests who violate this policy may be:

• Subject to additional charges for any damage or electrical overload caused

• Asked to remove the appliance immediately

• Required to vacate the property without refund if the violation poses a safety risk

We appreciate your cooperation in helping us maintain a safe and comfortable environment for all guests.

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⚠️ Property Utilities Notice

For your awareness:
• Some heating and cooktops are powered by natural gas.
• We use filtered well water.
• A septic system handles all waste.

These systems are safe and well-maintained, but may feel a bit different from what you're used to — especially water taste, pressure, or drainage.

To help us protect the septic system, please avoid flushing anything other than toilet paper and do not pour grease or harsh chemicals down the drains.

All units are equipped with carbon monoxide and smoke detectors, which are tested annually for your safety.

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🎉 Events & Gatherings Policy

We are not an event venue. To maintain a peaceful experience for all guests:

• No tents, receptions, dinners, or large gatherings allowed without prior written approval.

• Small family gatherings are fine if:

  • All participants are registered guests

  • Activities are respectful and non-disruptive

• Unauthorized events may be stopped, denied setup, or result in deposit forfeiture.

• If your group books the entire resort and you contact us in advance, we may be able to accommodate a gathering depending on size and nature.

• Quiet hours are from 10 PM to 8 AM.

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